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General Questions

1. What services do you provide?
2. Mobile automotive repair.
3. Mobile fitness equipment repair and assembly.
4. What areas do you serve?
5. Austin
6. Travis County
7. Williamson County
8. Bastrop County
9. Blanco County
10. Hays County
11. Caldwell County
12. Burnet County
13. How do I schedule an appointment?
14. Website
15. Call phone number
16. Yelp
17. Email
18. Do you offer same-day service?
19. Yes
20. Do you offer emergency service?
21. Battery jump starts
22. Spare tire replacement at home only not on highway.
23. What are your business hours?
24. 9am to 5pm (6PM) based on daylight.
25. Do you charge a travel fee?
26. Yes, locations that require toll passes.
27. Yes, locations greater than 30 minutes away.
28. How much do your automotive services cost?
29. $80 per labor hour with short distances for non-AC related repairs
30. $90per labor hour for auto AC repairs
31. How much do your fitness equipment repairs cost?
32. $70 per labor hour.
33. Do you provide free estimates?
34. Yes, for over the phone estimates
35. No, for an in person diagnosis.
36. What payment methods do you accept?
37. Card (debit or credit)
38. Cash
39. Do you offer financing?
40. Coming soon
41. Do you guarantee your work?
42. Due to the mobile and expeditionary nature of the service we have terms of service
43. **Terms and Conditions**
44. By authorizing service, the customer agrees to the following terms. Estimates are based on visible conditions and may change if additional issues are discovered during diagnosis or repair. Payment is due upon completion of service unless otherwise agreed in writing.
45. For mobile automotive repair and fitness equipment assembly, repair, and maintenance services, labor is warranted for defects in workmanship for the period specified on the invoice, if any. Parts and components are covered only by the manufacturer's warranty, if applicable. The company does not provide additional warranties on parts beyond those offered by the manufacturer.
46. Warranty coverage is void if equipment or vehicles are modified, misused, neglected, improperly maintained, involved in accidents, subjected to unauthorized repairs, or operated contrary to manufacturer recommendations.
47. Due to the nature of diagnostic, repair, maintenance, assembly, and installation services, all sales are final. No money-back guarantee is provided, and refunds will not be issued for completed services, diagnostic fees, labor charges, or installed parts. Any warranty remedy, if applicable, is limited to inspection, repair, or replacement at the company's discretion.
48. The customer acknowledges that repairs may not correct all existing or future issues and authorizes work to be performed at their request. Liability is limited to the amount paid for the specific service provided.
49. Do you offer warranties?
50. Due to the mobile and expeditionary nature of the service we have terms of service.
51. **Terms and Conditions**
52. By authorizing service, the customer agrees to the following terms. Estimates are based on visible conditions and may change if additional issues are discovered during diagnosis or repair. Payment is due upon completion of service unless otherwise agreed in writing.
53. For mobile automotive repair and fitness equipment assembly, repair, and maintenance services, labor is warranted for defects in workmanship for the period specified on the invoice, if any. Parts and components are covered only by the manufacturer's warranty, if applicable. The company does not provide additional warranties on parts beyond those offered by the manufacturer.
54. Warranty coverage is void if equipment or vehicles are modified, misused, neglected, improperly maintained, involved in accidents, subjected to unauthorized repairs, or operated contrary to manufacturer recommendations.
55. Due to the nature of diagnostic, repair, maintenance, assembly, and installation services, all sales are final. No money-back guarantee is provided, and refunds will not be issued for completed services, diagnostic fees, labor charges, or installed parts. Any warranty remedy, if applicable, is limited to inspection, repair, or replacement at the company's discretion.
56. The customer acknowledges that repairs may not correct all existing or future issues and authorizes work to be performed at their request. Liability is limited to the amount paid for the specific service provided.
57. Can I cancel or reschedule my appointment?
58. Yes, at any time.
59. Do I need to be present during service?
60. No, but it helps to orientate the technician and owner.
61. The owners presence prevents miscommunication of the services.
62. The presence of the owner authorizes the presence of the technician were other residents may not be informed of the arrival of a mobile technician.
63. Do you provide services for businesses?
64. Yes
65. Do you service residential customers?
66. Yes
67. Can I get a written quote?
68. Yes
69. How long will the service take?
70. Depends on the task.

 

Mobile Auto Repair

1. What is mobile auto repair?
2. The automotive repair or diagnosis is performed at the owners address.
3. How does mobile auto repair work?
4. Reach out to Tech On Site about your auto related problem
5. Select your auto related problem on the Website
6. A technician will be scheduled as soon as possible.
7. The technician will arrive to diagnose or repair the automobile
8. Automotive parts needed for a complete repair can be purchased from the nearest parts store or online
9. The owner can purchase their own parts or Tech On Site can purchase the part for an added fee.
10. If additional time or parts are need for the complete repair, a subsequent appointment can be made.
11. Can you repair my vehicle at my home?
12. Yes.
13. Can you repair my vehicle at my workplace?
14. Yes, with proper authorization.
15. Can you perform roadside repairs?
16. Only emergency repairs.
17. Replacing a battery
18. Installing a serpentine belt
19. Replacing a hose
20. Jump-starting a vehicle
21. Minor electrical repairs
22. Tightening loose components
23. What types of vehicles do you service?
24. Most passenger vehicles
25. Heady equipment not supported.
26. Do you work on trucks and SUVs?
27. Yes.
28. Do you service fleet vehicles?
29. Yes.
30. Can you diagnose a check engine light?
31. Yes.
32. Can you perform vehicle diagnostics?
33. Yes.
34. Do you replace batteries?
35. Yes.
36. Can you test my battery before replacing it?
37. Voltage and diagnostic scan tool tests only.
38. Does not currently include Cold Cranking Amperage (CCA) tests.
39. Do you repair brakes?
40. No.
41. Do you replace brake pads and rotors?
42. No.
43. Can you replace starters?
44. Yes.
45. Can you replace alternators?
46. Yes.
47. Do you perform tune-ups?
48. Yes.
49. Can you replace spark plugs?
50. Yes.
51. Do you change belts and hoses?
52. Yes.
53. Can you repair cooling system issues?
54. Yes.
55. Do you replace radiators?
56. Yes.
57. Can you replace water pumps?
58. Yes.
59. Do you perform oil changes?
60. Yes.
61. Can you change filters?
62. Yes.
63. Do you replace air filters?
64. Yes.
65. Do you replace cabin air filters?
66. Yes.
67. Can you inspect my vehicle before a trip?
68. Yes.
69. Do you perform pre-purchase inspections?
70. No.
71. Can you diagnose engine noises?
72. Yes.
73. Can you diagnose vibration issues?
74. Yes.
75. Can you diagnose electrical problems?
76. Yes.
77. Can you repair suspension issues?
78. Yes.
79. Can you repair steering problems?
80. Yes.
81. Can you service commercial vehicles?
82. Yes, depends on the model and malfunction.
83. Can you maintain company fleets?
84. Yes, depends on the vehicle and type.
85. Can you reset warning lights?
86. Yes.
87. Can you diagnose a vehicle that will not start?
88. Yes.
89. Can you repair fuel system issues?
90. Yes, except for fuel tank drop downs or repairs.
91. Do you work on older vehicles?
92. Yes.
93. Do you work on newer vehicles?
94. Yes.
95. Do you install customer-supplied parts?
96. Yes, the owner assumes all risk related to installing self-sourced parts.
97. Do you provide replacement parts?
98. No.
99. Can I choose the parts used in the repair?
100. Yes.
101. How long does a typical repair take?
102. At least one hour.
103. The goal is one hour but it depends on the malfunction.
104. What if my vehicle needs a shop repair?
105. Repairs not supported or made available by Tech On Site should be taken to a complete auto repair shop.
106. No towing provided.
107. Can you tow vehicles?
108. No.
109. Do you perform state inspections?
110. No.
111. Can you clear diagnostic trouble codes?
112. Yes.
113. Do you work on diesel vehicles?
114. No.
115. Do you service hybrid vehicles?
116. Yes, early models.
117. Do you service electric vehicles?
118. No.
119. Do you offer preventative maintenance plans?
120. No.

 

Vehicle Battery Service

1. How do I know if my battery is bad?
2. Perform a Cold Cranking Amperage Test (CCA).
3. Test for voltage and voltage drops.
4. Inspect the date and exterior of battery.
5. Can you test my battery?
6. Voltage and diagnostic scan tool tests only.
7. Can you replace my battery at home?
8. Yes.
9. How long does battery replacement take?
10. Less than one (1) hour if the battery has already been purchased.
11. If it needs to be found at the nearest parts store and purchased, it typically goes over an hour.
12. Do you install batteries I already purchased?
13. Yes.
14. What causes batteries to fail?
15. Not starting the vehicle regularly.
16. Not charging the battery.
17. Extreme heat or other environmental conditions
18. How often should a battery be replaced?
19. Depends on the battery and vehicle.

 

Brake Service

1. How do I know if my brakes need service?
2. Brake inspections.
3. How often should brakes be inspected?
4. Every six months.
5. Can you replace brake pads?
6. No.
7. Can you replace brake rotors?
8. No.
9. Can you diagnose brake noises?
10. No.
11. Can you repair brake fluid leaks?
12. No.
13. How long does brake service take?
14. Service not available.

 

Diagnostics

1. Why is my check engine light on?
2. The onboard diagnostic (OBD) system has detection an error.
3. Can you scan my vehicle's computer?
4. Yes.
5. How accurate are diagnostic scans?
6. The onboard diagnostic system throws errors but it does not provide the source of the malfunction.
7. Can you diagnose intermittent problems?
8. Yes.
9. What happens after diagnostics are completed?
10. Parts need for the repair are purchase at the nearest parts store or online.
11. A subsequent appointment is made if the parts are not available on the first day.
12. A parts quote is made for the owner from the most popular parts store.

 

Fitness Equipment Services

1. What fitness equipment do you service?
2. NordicTrack
3. ProForm
4. Peloton
5. Life Fitness
6. Precor
7. Technogym
8. Matrix Fitness
9. Sole Fitness
10. Horizon Fitness
11. BowFlex
12. Schwinn Fitness
13. Sunny Health & Fitness
14. Nautilus
15. Cybex
16. Do you assemble fitness equipment?
17. Yes.
18. Do you repair fitness equipment?
19. Yes.
20. Do you provide maintenance services?
21. Yes.
22. Do you service home gyms?
23. Yes.
24. Do you service commercial gyms?
25. Yes.
26. Do you service hotel fitness centers?
27. Yes.
28. Do you service apartment fitness centers?
29. Yes.
30. Can you assemble equipment purchased online?
31. Yes.
32. Can you disassemble fitness equipment?
33. Yes.
34. Can you relocate fitness equipment?
35. No, the movement must be made by the owner.
36. Can you move equipment between rooms?
37. No.
38. Can you diagnose equipment problems?
39. Yes.
40. Can you order replacement parts?
41. Yes, with a parts fee.
42. Do you provide replacement parts?
43. We do not store parts, parts will be sourced from the manufacturer or aftermarket stores.
44. Can you work on older fitness equipment?
45. Yes.
46. Can you work on newer fitness equipment?
47. Yes.
48. How long does assembly take?
49. It depends on the make and model.
50. How long does repair take?
51. It depends on the make and model.
52. Do you offer preventative maintenance plans?
53. Yes, it depends on the number and type of machines.
54. Can you inspect gym equipment for safety?
55. Yes.
56. Do you provide recurring maintenance contracts?
57. Yes, it depends on the number and type of machines.

 

Treadmills

1. Do you repair treadmills?
2. Yes.
3. Do you assemble treadmills?
4. Yes.
5. Why won't my treadmill start?
6. It could be switched off.
7. The house electrical system may not support the machine.
8. The treadmill electrical components are faulty.
9. The firmware corrupt.
10. Why is my treadmill belt slipping?
11. The treadmill walking belt is too loose.
12. Why is my treadmill making noise?
13. The motor is defective.
14. The front or rear roller bearings are worn.
15. The walking belt and deck surfaces are dry.
16. Can you replace treadmill belts?
17. Yes.
18. Can you replace treadmill motors?
19. Yes.
20. Can you repair treadmill consoles?
21. Yes.
22. Can you lubricate treadmill belts?
23. Yes.
24. How often should a treadmill be maintained?
25. At least once a year.
26. Every six months for a regular user.
27. Every 3 months for treadmills used at least twice a week.
28. Can you calibrate my treadmill?
29. Yes.
30. Can you move a treadmill upstairs?
31. No, it can only be disassembled to be moved.
32. Can you disassemble a treadmill for moving?
33. Yes.

 

Ellipticals

1. Do you repair ellipticals?
2. Yes.
3. Do you assemble ellipticals?
4. Yes.
5. Why is my elliptical squeaking?
6. The joints are worn.
7. The mechanical components are worn.
8. Can you replace elliptical parts?
9. Yes.
10. Can you service elliptical resistance systems?
11. Yes
12. Can you repair elliptical consoles?
13. Repairs include replacement and not electrical board repairs.

 

Exercise Bikes

1. Do you repair exercise bikes?
2. Yes.
3. Do you assemble exercise bikes?
4. Yes.
5. Can you replace resistance components?
6. Yes.
7. Can you repair bike consoles?
8. Repairs include replacement and not electrical board repairs.
9. Why is my exercise bike making noise?
10. The wheel is off balanced.
11. The mechanical brake is worn.
12. The mechanical brake needs to be adjusted.

 

Home Gyms and Strength Equipment

1. Do you assemble home gyms?
2. Yes.
3. Do you repair weight machines?
4. Yes.
5. Can you replace cables?
6. Yes.
7. Can you replace pulleys?
8. Yes.
9. Can you repair Smith machines?
10. Yes.
11. Can you repair functional trainers?
12. Yes.
13. Can you repair cable machines?
14. Yes.
15. Can you inspect weight equipment for safety?
16. Yes.

 

Maintenance

1. How often should equipment be serviced?
2. At least once a year.
3. Every six months for a regular user.
4. Every 3 months for equipment used at least twice a week.
5. What maintenance do treadmills require?
6. Walking belt tightness adjustments.
7. Lubrication of walking belts.
8. Walking belt alignments
9. Drive belt replacements.
10. Control board replacements.
11. Incline motor calibrations.
12. Software updates.
13. What maintenance do ellipticals require?
14. Drive belt replacements.
15. Joint lubrication or replacements.
16. Mechanical resistance mechanism replacement.
17. Resistance control motor replacement.
18. Software updates.
19. What maintenance do exercise bikes require?
20. Resistance motor replacement.
21. Mechanical brake pads replacement.
22. Wheel balance adjustments.
23. Console replacements.
24. What maintenance do weight machines require?
25. Guide tube lubrication.
26. Fastener adjustments or replacements
27. Cable replacements.
28. Cable resistance adjustments.
29. Can maintenance prevent costly repairs?
30. Yes.
31. Treadmill walking belts alignments and tightening can prevent the walking belt from running outside of the deck destroying the belt.
32. Relubrication and tightness adjustments will reduce the friction between the walking belt and the deck, reducing the electrical load on the control board. The most common reason for a malfunctioning control board is higher electrical loads.
33. Do you provide maintenance records?
34. Maintenance schedules and prior service records.

 

Pricing

1. How much does mobile auto repair cost?
2. The cost is based on the labor hour.
3. The current labor rate is $80 for short trips.
4. The current labor rate for air conditioning (AC) is $90 for short trips.
5. An additional trip fee is added to locations that require a trip through a toll highway or are further than one (1) hour to service.
6. How much does fitness equipment repair cost?
7. The cost is based on the labor hour.
8. The current labor rate is $70 for short trips.
9. An additional trip fee is added to locations that require a trip through a toll highway or are further than one (1) hour to service.
10. How much does treadmill repair cost?
11. It depends on the labor and cost of parts.
12. How much does treadmill assembly cost?
13. It depends on the number or hours of labor.
14. How much does brake repair cost?
15. Brakes are not serviced.
16. How much does battery replacement cost?
17. The current short labor rate is $80 and typically takes less than one (1) hour if the battery purchase prior to the appointment or the nearest store is close.
18. How much do diagnostics cost?
19. A diagnosis is $80 for a short trip.
20. An air conditioning (AC) diagnosis is $90 for a short trip.
21. Do you charge by the hour?
22. Yes.
23. Do you provide flat-rate pricing?
24. It depends on the estimate and actual repair.
25. Are parts included in the estimate?
26. Yes, if the parts prices are available.
27. Are there additional travel fees?
28. Yes.
29. An additional $10 trip charge is added to locations that require a toll route.
30. An additional $20 is added to extensive trips
31. An extensive trip location includes counties outside of Williamson and Travis.

 

Warranties

1. Do your repairs come with a warranty?
2. No.

Due to the mobile and expeditionary nature of the service we have terms of service.

**Terms and Conditions**

By authorizing service, the customer agrees to the following terms. Estimates are based on visible conditions and may change if additional issues are discovered during diagnosis or repair. Payment is due upon completion of service unless otherwise agreed in writing.

For mobile automotive repair and fitness equipment assembly, repair, and maintenance services, labor is warranted for defects in workmanship for the period specified on the invoice, if any. Parts and components are covered only by the manufacturer's warranty, if applicable. The company does not provide additional warranties on parts beyond those offered by the manufacturer.

Warranty coverage is void if equipment or vehicles are modified, misused, neglected, improperly maintained, involved in accidents, subjected to unauthorized repairs, or operated contrary to manufacturer recommendations.

Due to the nature of diagnostic, repair, maintenance, assembly, and installation services, all sales are final. No money-back guarantee is provided, and refunds will not be issued for completed services, diagnostic fees, labor charges, or installed parts. Any warranty remedy, if applicable, is limited to inspection, repair, or replacement at the company's discretion.

The customer acknowledges that repairs may not correct all existing or future issues and authorizes work to be performed at their request. Liability is limited to the amount paid for the specific service provided.

 

1. How long is your labor warranty?
2. There is no warranty. If a repair related to the service provided fails, an appointment will be made to correct the concern at no extra cost.
3. Repairs that are needed after the initial repair will be provided at no extra cost as long as the repair pertains to the relevant components and issue.
4. Do replacement parts include a warranty?
5. No.
6. What is covered by the warranty?
7. No parts warranty.
8. How do I file a warranty claim?
9. If you need support and its related to a previous repair, please make contact and you will helped out.

 

Commercial Services

1. Do you service commercial gyms?
2. Yes.
3. Do you service hotels?
4. Yes.
5. Do you service apartment complexes?
6. Yes.
7. Do you service schools?
8. Yes.
9. Do you service corporate fitness centers?
10. Yes.
11. Do you offer fleet vehicle maintenance?
12. Yes.
13. Can you provide recurring service contracts?
14. Yes.
15. Can you provide maintenance documentation?
16. Yes.
17. Can you service multiple locations?
18. Yes.
19. Can you perform after-hours service for businesses?
20. Yes.

 

Specialized and Less Common Questions

1. Can you work in bad weather?
2. Yes.
3. Can you provide weekend appointments?
4. Yes.
5. Can you provide evening appointments?
6. Yes, it depends on the availability or parts and daylight.
7. Can you repair imported vehicles?
8. Yes.
9. Can you repair luxury vehicles?
10. Yes.
11. Can you repair antique fitness equipment?
12. Yes.
13. Can you install customer-purchased fitness equipment?
14. Yes.
15. Can you remove and dispose of old equipment?
16. No.
17. Can you train customers on equipment use?
18. Yes.
19. Can you provide safety inspections only?
20. No.
21. Can you provide insurance documentation?
22. No.
23. Can you service equipment under manufacturer warranty?
24. Yes.
25. Can you work with property managers?
26. Yes.
27. Can you provide emergency treadmill repair for commercial gyms?
28. Yes.
29. Can you service equipment after a relocation?
30. Yes.
31. Can you provide annual maintenance contracts?
32. Yes.
33. Can you create customized maintenance schedules?
34. Yes.
35. Can you perform large-scale gym equipment installations?
36. Yes.     
37. Do you provide preventive maintenance reminders?
38. Yes.
39. Can you inspect an entire fleet of fitness equipment?
40. Yes.
41. Can you provide maintenance reports for businesses?
42. Yes.
43. What makes your company different from competitors?
44. Tech On Site provides the same quality workmanship with a more efficient cost saving model. This model is patient and understanding of the owners time and resources and will adjust to meet their needs.